The Bush Fire Information Line operates 24 hours a day, 7 days a week and is one method which is used by the NSW Rural Fire Service to provide information to members of the public.
The number goes through an Interactive Voice Response (IVR) system which gives callers options for recorded information on:
There is an ability for people to escalate to an Operator if they require further assistance.
The Bush Fire Information Line is manned 24 hours a day, 7 days a week by Call Takers in the State Operations Centre and additional Call Takers can be sourced within the NSW RFS State Headquarters to assist in Call Taking during Major Incidents.
Incident information contained on the IVR and delivered by Call Takers comes from vetted information sourced through local Incident Control Centres, other agencies and members of the public and is updated regularly.
Should the level of incoming calls exceed the capacity of the Bush Fire Information Line additional assistance is provided by the NSW Police through the Public Information and Inquiry Centre (PIIC).