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Telephone Warnings

Emergency Alert LogoDuring a fire, you may receive warnings over your landline or mobile telephone. These use a system called Emergency Alert.

Emergency Alert messages can be sent:

  • Based on your landline location – if your landline phone is in the warning area, your phone may ring and a recorded message will give you information about what you need to do.
  • Based on your mobile phone's billing address – you may get a text message on your mobile, if your mobile phone's billing address is in the warning area.
  • Based on your mobile phone's last known location – if your mobile handset has recently been in contact with a mobile phone tower in the warning area, you may receive a text message.

Do I need to register?

No.

You do not have to opt-in for Emergency Alert. It uses the national telephone database, so even if you have a private number you can received a message.

The key thing to remember is – don't wait for a warning. Some fires start and spread so quickly there may not be any time for a warning.

How can I find out more?

The NSW RFS does not manage the Emergency Alert system. It is operated by Telstra and the NSW RFS is one of many users of the system. Find out more on the Emergency Alert website.