Service Standards
SS 1.1.21 Brigade Membership Removal
Published 12 July 2024 - This Service Standard describes the circumstances in which a member’s name can be removed, the types of membership removal, and the processes to be followed to remove a person’s name from a brigade register.
SS 1.1.24 Legal Advice and Assistance
Published 3 November 2025 - Legal proceedings or inquiries associated with or arising out of the activities of the NSW RFS generally involve the Service as a party to those proceedings. Solicitors and Counsel retained to represent the Service will be available to protect the interests of NSW RFS members if an issue involving an individual arises during the course of the proceedings.
SS 1.1.25 Disclosure Charges and Convictions
Published 12 July 2024 - This Service Standard outlines the circumstances under which members must disclose charges and convictions, the processes to be followed, and the actions which may be taken by the RFS following a disclosure.
SS 1.1.28 Injury/Accident Reporting and Investigation
Published 9 December 2008 - The NSW RFS acknowledges its responsibility to investigate the occurrence of accidents and identify corrective actions. To facilitate this process, the NSW RFS has established an accident investigation system.This Service Standard provides for a system to facilitate recording and reporting of an injury/accident occurrence, and the undertaking of related investigations.
SS 1.1.30 Public Interest Disclosures in the NSW RFS
This Service Standard has been updated to reflect recent legislative changes to the Public Interest Disclosures Act 2022 (the Act).This new Act:changes the way disclosures are managed by the RFSplaces new requirements on the RFS to report disclosures and protect those who make disclosures, andcreates more avenues for public officials to report serious wrongdoing in the public sectorAll members of the RFS, both volunteers and staff, are classified as public officials under the PID Act, as are contractors and sub-contractors
SS 1.1.32 Corruption Control
Published 15 December 2025
SS 1.1.33 Reporting and Investigating Child Protection Related Allegations
Published 14 April 2021.
SS 1.1.34 Workplace Complaints Resolution
Published 12 July 2024 - The Workplace Complaints Resolution Framework is a person-centred approach to the management of workplace complaints, providing all members who raise, respond to or resolve complaints with due process, support and fair and timely outcomes.
SS 1.1.35 Conflicts of Interest
Published 15 December 2025
SS 1.1.36 Gifts and Benefits
Published 15 December 2025
